Rock Emergency

Rochester, NY
·121 words·1 min read
Water DamageMold RemediationFire & SmokeStorm DamageSewage & Biohazard
68/100
MetaScore
4.9 ★
Google (162)
NR
BBB Rating
10
Years Operating

Key Takeaways

  • Rock Emergency scores 68/100 on the Restoration Index MetaScore, synthesized from BBB, Google, IICRC, EPA, Yelp, Angi, and HomeAdvisor data captured for this firm.
  • Google Business Profile shows a 4.9-star average across 162 reviews, a moderate review volume for this market.
  • BBB rates Rock Emergency NR with 0 complaints on file in the last 3 years.
  • Founded in 2016, the firm has been operating for 10 years, with HomeAdvisor Top Rated / Elite Service status.

About this firm

Rock Emergency is a disaster restoration company serving residential and commercial properties in Rochester and across Upstate New York, providing emergency response services 24 hours a day.[2][10] The firm handles restoration work related to water intrusions, fire, storm events, and mold contamination for homes and businesses.[2][10]

MetaScore Breakdown

The MetaScore is a weighted average of 5 normalized component scores. Each component is a 0–100 score against a single public source. Components for which no public data was captured are skipped and the remaining weights are redistributed proportionally.

Google Business Profile
4.9 average across 162 reviews.
25% weight
87/100
Better Business Bureau
NR rating, 0 complaints in last 3 years.
20% weight
50/100
IICRC Certified Member Directory
No IICRC certification data captured.
12% weight
—
EPA Lead-Safe Certified Firms
No EPA Lead-Safe registry data captured.
8% weight
—
Years in Business
10 years in business (founded 2016).
10% weight
60/100
Yelp
4.5 average across 6 reviews.
10% weight
49/100
Angi (Angie's List)
No Angi (Angie's List) recognition data captured.
5% weight
—
HomeAdvisor
Active HomeAdvisor Top Rated / Elite Service designation.
5% weight
100/100
Regional Industry Awards
No regional award lookups performed.
5% weight
—

Sources

  1. Rock Emergency home page
  2. Expertise profile for Rock Emergency
  3. Google Maps listing for Rock Emergency
  4. BBB profile for Rock Emergency
  5. Yelp listing for Rock Emergency
  6. BBB profile for Rock Emergency Services
  7. HomeAdvisor profile for Rock Emergency Services Inc.

Data sourced from publicly available third-party listings as of May 30, 2026. Listed firm? You can request a correction at any time.

Frequently Asked Questions

What restoration services does Rock Emergency offer?

Based on publicly available listings, Rock Emergency offers water damage, mold remediation, fire & smoke, storm damage, sewage & biohazard services in Rochester, New York. The firm appears in our index because it carries verifiable third-party signals (BBB profile, Google Business Profile, and similar public sources) that we synthesize into the MetaScore.

How is Rock Emergency rated by customers?

Rock Emergency holds a 4.9-star Google rating across 162 reviews and a 4.5-star Yelp rating across 6 reviews. The Restoration Index MetaScore weights review volume and recency in addition to average rating.

What is Rock Emergency's BBB rating?

The Better Business Bureau rates Rock Emergency NR. There are 0 complaints on file with the BBB in the last 3 years. The BBB rating contributes 20 percent of the MetaScore weight.

How does Rock Emergency rank in Rochester compared to other restoration firms?

Rock Emergency scores 68/100 on the Restoration Index MetaScore. The full methodology, with per-source weighting and the breakdown of which signals carried weight for this firm, is published at restorationindex.com/methodology.

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